topic Re: Confused in Get Support

Confused

zulaikhamangal — Mon, 06 Mar 2023 23:29:40 GMT

I bought a pre registered card, was able to put one call though but no messages. The next day my account was suspended

Re: Confused

Yummy — Mon, 06 Mar 2023 23:11:36 GMT

What kind of 'pre registered' card did you buy? SIM? YOU have to activate it not somebody else.

Re: Confused

HALIMACS — Mon, 06 Mar 2023 23:15:57 GMT

@zulaikhamangal

Please elaborate what you mean by a "pre-registered" card?

Where did you purchase it? Was it a corporate TELUS, Koodo, or Mobile Klinik location?

If it was 'online' NOT on this site, you may be out those funds.

Re: Confused

BKNS27 — Tue, 07 Mar 2023 01:48:20 GMT

@zulaikhamangal

PM doesn’t have a pre-registered SIM card. So what are you referring to?

Know wonder you are confused.

Re: Confused

softech — Tue, 07 Mar 2023 04:26:10 GMT

@zulaikhamangal if it is a voucher, where did you get those "Pre-registered" card? Did you get it from Amazon or eBay? Did it say it comes with some credit ? How much you paid? If you got it online, can you post us the link?

Re: Confused

zulaikhamangal — Tue, 07 Mar 2023 02:06:58 GMT

I purchased at convenience shop for $22.85. It wasn’t much of a card it was a paper with a 12 digit code

Re: Confused

BKNS27 — Tue, 07 Mar 2023 04:20:05 GMT

@zulaikhamangal

You are referring The a PM voucher made to make a monthly payment.

PM SIM have 14 digits.

You need to either dial 611 and enter the voucher number or login to your account and go to Payment section and enter the voucher number to make a payment.

This will activate your account to have service.

Re: Confused

dust2dust — Tue, 07 Mar 2023 04:22:17 GMT

@BKNS27- Who's confused? 🙂 Sims have 19 digits and vouchers have 12.

Re: Confused

softech — Tue, 07 Mar 2023 04:24:31 GMT

@zulaikhamangal where your voucher from? Vouchers from some places has a 24 hours wait time, you sure you have loaded the voucher successfully?

Can you login to My Account and check the account status? Amd check if there is any amount sitting as Available Fund. Maybe the fund was loaded but didn't use towards renewal? Also check the payment history to see if it has a voucher loaded and how the fund was used

Re: Confused

BKNS27 — Tue, 07 Mar 2023 04:27:25 GMT

@dust2dust

Hahaha you are correct…watching the Canucks game and on this a Forum. Can’t chew gum and walk at the same time.🤪

Re: Confused

esjliv — Tue, 07 Mar 2023 12:05:25 GMT

@zulaikhamangal - do you have any working services?

Please confirm if your My Account says Active status?

Or, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see what the status says.

Re: Confused

zulaikhamangal — Wed, 08 Mar 2023 00:01:05 GMT

How can I check I can’t find anything