topic Re: Problems With US Roaming in Get Support

Problems With US Roaming

Bvereshagen — Tue, 07 Mar 2023 03:16:45 GMT

We are now eighteen days into our four week trip to Washington, Oregon and California. To say I am disappointed with my purchased roaming service is putting it mildly. I have had voice and text service for less than three days in all three states even though I am showing connected to T-Mobile. On occasion my data seems to work even though I have no voice or text. I will save my money next time.

Re: Problems With US Roaming

cellphoneuser1 — Tue, 07 Mar 2023 03:19:10 GMT

@Bvereshagen wrote:
We are now eighteen days into our four week trip to Washington, Oregon and California. To say I am disappointed with my purchased roaming service is putting it mildly. I have had voice and text service for less than three days in all three states even though I am showing connected to T-Mobile. On occasion my data seems to work even though I have no voice or text. I will save my money next time.

That's because of 3G network shutdown in the states and the 2G network isn't good either. Contact a Public Mobile CSA to see if they can help with the add-on fee.

Re: Problems With US Roaming

softech — Tue, 07 Mar 2023 03:21:07 GMT

@Bvereshagen from what I know, Washington state is not great for voice

US has decommissioned its 3G network, our voice roaming is using only the old T-Mobile 2G network. The coverage is not as great and hence you had the issue you experienced

PM is aware of the situation and will enable VoLTE soon. Until then, roaming voice would be hit or miss

But good news is that likley PM support will be able to do something to compensate your poor experience. Please open ticket with PM Support:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Problems With US Roaming

dust2dust — Tue, 07 Mar 2023 03:21:25 GMT

Text and data ought to have been fine for as long as you were in T-Mobile coverage. Coverage is not the responsibility of Public.

Re: Problems With US Roaming

Bvereshagen — Tue, 07 Mar 2023 03:31:47 GMT

Maybe it ought to have, but it didn't. I had a big T-Mobile icon on my home screen and no text or voice.

Re: Problems With US Roaming

Bvereshagen — Tue, 07 Mar 2023 03:32:44 GMT

Thanks Softech. I will do that when I get home.

Re: Problems With US Roaming

Bvereshagen — Tue, 07 Mar 2023 03:33:23 GMT

I will do that when I get home. Thanks.

Re: Problems With US Roaming

dust2dust — Tue, 07 Mar 2023 03:47:54 GMT

I've experienced 3 different areas in Hawaii and I've had fine talk and text. I had to go manual 2G for one of those areas.

It's all about coverage.