topic Re: looking for refund in Get Support

looking for refund

odette — Tue, 07 Mar 2023 01:17:56 GMT

looking for refund from Feb 3, 2023 to end of the month

Re: looking for refund

will13am — Tue, 07 Mar 2023 01:21:02 GMT

@odette , this is a prepaid service. There are no refunds for the current plan cycle.

Re: looking for refund

HALIMACS — Tue, 07 Mar 2023 01:33:00 GMT

@odette

Is there a reason why you feel a refund is necessary and warranted?

Public Mobile's terms of service (see below "Service Terms") clearly outline that there are no refunds.

Unless you can demonstrate a charge was taken after specifically requesting Public Mobile terminate service, there is little reason they would accommodate the request.

Re: looking for refund

hTideGnow — Tue, 07 Mar 2023 01:33:59 GMT

HI @odette from Feb 3 to end of the month, did you leave PM early? or did you not use the service during those days?

PM is a prepaid provider and won't provide refund unless it is a system problem. Did the system wrongfully charged you?

Re: looking for refund

BKNS27 — Tue, 07 Mar 2023 01:43:28 GMT

@odette

It depends what the refund is for. If you were over charged, it will remain as credit in your account and will be applied to your next bill.