topic Re: Account sign-in in Get Support

Account sign-in

Tara07 — Tue, 07 Mar 2023 00:35:00 GMT

I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's account?

Re: Account sign-in

hTideGnow — Tue, 07 Mar 2023 00:36:15 GMT

hi @Tara07 PM only allows one email for one account, you must have used different email addresses

But you can submit ticket to sort this out

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account sign-in

computergeek541 — Tue, 07 Mar 2023 00:37:03 GMT

@Tara07 wrote:
I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's account?

The system should not have allowed that. You will need to use different e-mail address. Please open ticket using the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html . Once there, type "change self serve e-mail address".

Re: Account sign-in

benfatto — Tue, 07 Mar 2023 01:06:49 GMT

Judging from posts I've seen the activation process allows any email to be used to activate service. Creates problems later of course.

Re: Account sign-in

Tara07 — Tue, 07 Mar 2023 01:16:15 GMT

I was able to use the same email address to activate both phones! Frustrating!

Re: Account sign-in

esjliv — Tue, 07 Mar 2023 15:32:28 GMT

@Tara07 wrote:
I was able to use the same email address to activate both phones! Frustrating!

@Tara07 was this back when in store activations were happening? Because I don't see how the new system should allow the same email being used for a 2nd account/plan.

I can see that when in store activations took place there was a glitch in the activation process, as retail agents had a separate method for activating, I believe.

Are you physically receiving separate emails to the same email account for both these plans?

Re: Account sign-in

Tara07 — Wed, 08 Mar 2023 01:13:15 GMT

Hi,

Thanks for the reply. Yes, I activated the plans in-store. And yes, I do physically receive emails to the same address for both accounts.