topic Re: Cannot send any texts. 11/28/2017 in Get Support

Cannot send any texts. 11/28/2017

anniemh2220 — Tue, 04 Jan 2022 20:01:43 GMT

Hi,

I cannot send any text messages all day Monday (I know it's still Monday for some) and I still can't today , Tuesday 28th.

I found a solution to the same problem from earlier this year but I don't see anything that mentions the "message center address"..

I have restarted my phone, cleared my cache, even restarted my phone in "recovery" mode.. nothing seems to work. I can still make phone calls, receive texts, but when I click send it says "sending" , as it's pretending to send (lol) I saw that it was taking too long but anyway then I get the 'not sent.Tap to retry' on every single sms..I know that you all are awesome fixers of problems please help...

Re: Cannot send any texts. 11/28/2017

wetcoaster — Tue, 28 Nov 2017 07:20:31 GMT

What phone and what messaging app are you using?

Have you had a US text add-on that recently expired?

Re: Cannot send any texts. 11/28/2017

anniemh2220 — Tue, 28 Nov 2017 07:23:42 GMT

@wetcoaster @I'm using my default message app. the one that came with my phone, which is a Moto E4 plus (nice segway huh?)

No have not had any add-ons that have anything to do with the USA.

Re: Cannot send any texts. 11/28/2017

wetcoaster — Tue, 28 Nov 2017 07:31:06 GMT

Some people have had their problems resolved by switching to a third party messaging app from the app store, like Textra. (I had tried Google messages but switched back to the stock app after experiencing some glitches, your milage may vary...)

One thing I'm not sure if you've done that already: Turn the phone off, take the SIM card out and put it back in before restarting?

If everything else fails, you should reach out to the moderator team - they are PM employees and can help with account issues. Working on a first come, first serve basis, hey will get back to you as soon a they can.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Cannot send any texts. 11/28/2017

anniemh2220 — Tue, 28 Nov 2017 07:34:56 GMT

Will do. Btw I sent you a pm. I thought you were a moderator. Lol

Re: Cannot send any texts. 11/28/2017

anniemh2220 — Tue, 28 Nov 2017 08:09:41 GMT

Thank you for the info. I appreciate it.

Take care,

Re: Cannot send any texts. 11/28/2017

srlawren — Tue, 28 Nov 2017 16:46:41 GMT

@anniemh2220 any luck?