topic Re: Invoice in Get Support

Invoice

albego77 — Tue, 07 Mar 2023 00:24:07 GMT

Hi, I need an invoice for the total amount I paid in the whole year 2022, for tax purposes, how can get it?

Thanks!

Re: Invoice

computergeek541 — Tue, 07 Mar 2023 00:25:24 GMT

@albego77 wrote:
Hi, I need an invoice for the total amount I paid in the whole year 2022, for tax purposes, how can get it?
Thanks!

Please use the chatbot to open a ticket. A customer support agent will be able to assist with this. Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Invoice

hTideGnow — Tue, 07 Mar 2023 00:32:09 GMT

hi @albego77

PM agents can help with this. But it could take 2 to 3 weeks. Please submit ticket

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invoice

albego77 — Tue, 07 Mar 2023 00:32:43 GMT

That is what I did, and it sent me to this forum, what should I do? Thanks again

Re: Invoice

hTideGnow — Tue, 07 Mar 2023 00:37:16 GMT

hi @albego77 Please follow the way I mentioned above to submit ticket with CS agent

Re: Invoice

albego77 — Tue, 07 Mar 2023 00:40:04 GMT

Thanks! when the invoice is ready are they sending it to my email? thanks again!

Re: Invoice

hTideGnow — Tue, 07 Mar 2023 00:41:37 GMT

Hi @albego77 Yes email, PDF

Re: Invoice

albego77 — Tue, 07 Mar 2023 00:46:57 GMT

Hi again, its very frustrating, this thing is asking for verify my account again (I dont know why again), my user name is not working, what should I do?? thanks

Re: Invoice

albego77 — Tue, 07 Mar 2023 01:07:37 GMT

I cannot send the ticket, my user is not working, I dont know why, can you please help me?, thanks!

Re: Invoice

benfatto — Tue, 07 Mar 2023 01:08:18 GMT

Why are your credit card receipts not acceptable proof of payment?

Re: Invoice

albego77 — Tue, 07 Mar 2023 01:28:19 GMT

what? because for book keeping porposes its much better to have the official invoice from the company, they give it to me last year (after some hassle), and I need it now again. What can i do to send thet ticket???? thanks again

Re: Invoice

hTideGnow — Tue, 07 Mar 2023 01:30:21 GMT

HI @albego77 yes, you can ask for receipt , no hazzle, just a bit of time, 2 weeks

I already posted how to submit ticket earlire, but here you are again

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invoice

albego77 — Tue, 07 Mar 2023 02:11:55 GMT

Thanks, I just sent a private message, where can I check to answer to that message?

Thanks again for your help and patience,

Re: Invoice

computergeek541 — Tue, 07 Mar 2023 04:15:23 GMT

@albego77 wrote:
Thanks, I just sent a private message, where can I check to answer to that message?

Thanks again for your help and patience,

For furture, the chatbot should always be used to open tickets as you'll receive a faster response. As for receiving a response, there's an envelope icon near the top right of the web page. When you have a new message, a highlighted number will show on top of that icon.