topic Data Issue in Get Support

Data Issue

mgladman4 — Mon, 06 Mar 2023 21:37:56 GMT

My data isn’t working at all, but I have plenty left on my account. Help please!

Re: Data Issue

hTideGnow — Mon, 06 Mar 2023 21:39:50 GMT

HI @mgladman4 did you try to reboot your phone?

Re: Data Issue

softech — Mon, 06 Mar 2023 21:41:25 GMT

HI @mgladman4 just to confirm you have plenty of data and you are not reading cached old information (because the site has some cache issue), please login My Account using Incognito mode and check again

Also, if you are on Android, make sure you didn't set a data limit, if so, disable it

If you are on iPhone, check if the app is enabled for mobile data

and you can also try to Reset all networks and see if it helps

Re: Data Issue

mgladman4 — Mon, 06 Mar 2023 21:41:28 GMT

What do you mean by "reboot"? I have turned Airplane mode on/off, restarted my phone, and checked all settings.

Re: Data Issue

hTideGnow — Mon, 06 Mar 2023 21:44:04 GMT

@mgladman4 wrote:
What do you mean by "reboot"? I have turned Airplane mode on/off, restarted my phone, and checked all settings.

HI @mgladman4 power off the phone completely for a minute, then power it back on

Re: Data Issue

mgladman4 — Mon, 06 Mar 2023 22:49:20 GMT

Sorry, can you explain how to do this?

Re: Data Issue

esjliv — Mon, 06 Mar 2023 22:50:58 GMT

@mgladman4 does it still show you have data after hitting that circle refresh buttonin your My Account?

Also, you can confirm your data remaining on your account by calling 611 too.