topic Technical issues in Get Support

Technical issues

Ehamblett61 — Mon, 06 Mar 2023 21:29:47 GMT

I can make calls but I cannot receive calls.

Re: Technical issues

hTideGnow — Mon, 06 Mar 2023 21:32:39 GMT

HI @Ehamblett61

are you new to Public mobile and just requested porting in a phone number?

Re: Technical issues

Scoobs75 — Mon, 06 Mar 2023 21:43:58 GMT

I have the same issue

Re: Technical issues

hTideGnow — Mon, 06 Mar 2023 21:48:51 GMT

@Scoobs75 are you new customer and asked porting old number here or you are customer for some time already?

Re: Technical issues

HALIMACS — Mon, 06 Mar 2023 22:10:29 GMT

@Ehamblett61

Try:

Rebooting your phone
Resetting network connections
Toggling airplane mode on / off
Removing your sim card, then reinserting it

If you are new here and were porting a number, did you reply "yes" to the port authorization text from the prior provider which would needed to have been done with your prior provider SIM card in your device?

If you are porting a number, and you did not respond to the text, I'll send you a number you can call to help with the porting.

Check your private messages by tapping the little envelope icon on the upper right.

Re: Technical issues

Scoobs75 — Mon, 06 Mar 2023 22:22:22 GMT

Got a new number