topic Re: Account in Get Support

Account

Noah3 — Wed, 01 Mar 2023 00:58:26 GMT

I just made a payment on my account. To re activate my plan. Then i was charged a extra 28.00 and my plan was changed. I want my old plan back and my money refunded please. Why would i change my plan i had to the one you did,?

Please refund me and put it back the way it was please.

Another thing the chat with Simon is totally useless.

Thank you

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Re: Account

Handy1 — Tue, 28 Feb 2023 19:58:44 GMT

@Noah3

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Account

esjliv — Wed, 01 Mar 2023 15:11:08 GMT

@Noah3 wrote:
I just made a payment on my account. To re activate my plan. Then i was charged a extra 28.00 and my plan was changed. I want my old plan back and my money refunded please. Why would i change my plan i had to the one you did,?
Please refund me and put it back the way it was please.
Another thing the chat with Simon is totally useless.
Thank you
xxxxxxxxxxxxxxxxxxx

@Noah3 - you were charged the amount you needed to reactivate you plan? Is your plan now Active?

Your plan will not change automatically unless you choose to change it 'now' through the Change Plan area. If you do choose to Change Now, you do not get those prorated funds back from the cycle you are currently already in.

So, it is recommended to "Change Plans on Next Renewal" so this doesn't happen.

OR, did you just top up your account and you see the funds in your Available Funds balance? If so, just leave the funds there as they will be used on future renewals of your plan.

Re: Account

Noah3 — Mon, 06 Mar 2023 19:25:32 GMT

So why did i get a message saying plan add on and change with international calls and texts which i never did. And why DID YOU charge me a extra 25.00 which i see is showing i my account as available ? Did my plan change?

Re: Account

softech — Mon, 06 Mar 2023 19:50:41 GMT

@Noah3 We will try to help

But first, can you login to My Account using Incognito mode. Check if you have any money showing as Available Fund

Then go to Payment History page ( https://selfserve.publicmobile.ca/account/payment/payment-history ) and take a screenshot of the recent transactions and post it here

Also, tell us what plan do you currently have