topic Re: Cellular network in Get Support

Cellular network

Dadward — Mon, 06 Mar 2023 19:22:18 GMT

Woke up and can’t connect to cellular network?! Apple support says it’s not my phone. How do I get an e-sim?!

esjliv — Mon, 06 Mar 2023 18:53:20 GMT

@Dadward - Are any services working?

Can you log into My Account and see if your account status is Active? Or is it Suspended?

Or, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see what the status says.

EDIT, public mobile does not support esims.

Meow — Mon, 06 Mar 2023 18:55:14 GMT

PM does not support e-SIM.

Did you try rebooting your phone (turn off, wait a bit, turn on)?

Check your account if it is Active? Bill paid on time?

Dadward — Mon, 06 Mar 2023 19:16:15 GMT

Calls fail instantly I am unable to check. SIM card worked in a different phone? But does not in my phone?

esjliv — Mon, 06 Mar 2023 19:22:30 GMT

@Dadward wrote:
Calls fail instantly I am unable to check. SIM card worked in a different phone? But does not in my phone?

@Dadward - oh, well if the SIM worked in another phone, then you have a device issue.

EDIT,

Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

hTideGnow — Mon, 06 Mar 2023 19:36:11 GMT

HI @Dadward eSIM won't help you. PM does not support eSIM

do you see the phones not conected to PM network at all or just no voice calls? PM has some voice issue this morning

Try to put your PM sim card in another phone and test

or try to get another sim card, active one, on your phone to test

also, check if your phone is blocked here: