topic Re: Frustrated; suspended!?!?! in Get Support

Frustrated; suspended!?!?!

Tezz — Mon, 06 Mar 2023 17:56:23 GMT

Heellllppppp!!!!!!

How am I to get my suspension lifted. I cannot afford another payment and It successfully went through but I am still suspended. Someone help please

Re: Frustrated; suspended!?!?!

esjliv — Mon, 06 Mar 2023 17:58:33 GMT

@Tezz are any of your services working?

Please see attached post, as this may be your issue:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/m-p/955119/highlight/true#M59758

Re: Frustrated; suspended!?!?!

BKNS27 — Mon, 06 Mar 2023 17:59:54 GMT

@Tezz

Suspension will be lifted when you make your payment but if your renewal date is tomorrow everyone account is suspended but you should still have service.

Re: Frustrated; suspended!?!?!

Dunkman — Mon, 06 Mar 2023 18:25:45 GMT

@Tezz

Did your plan just renew unsuccessfully overnight? There was a system issue. You will need to contact customer service agent to get your account fixed.