topic Re: Transfer a virtual phone number in Get Support

Transfer a virtual phone number

fpb — Mon, 06 Mar 2023 17:08:35 GMT

I had subscribed to a virtual phone service with "IPlum" (www.IPlum.com) so that I could have my 2 cell phone numbers on an Iphone with only one sim card. The service did not work very well and call did not get completed or were very poor in sound quality. Therefore I decided to subscribe to Public and transfer my phone number. This works well for making call but I cannot receive calls that seems to be still routed to my former provider, even though I completed the port-out procedure with them. IPlum is not returning my email and I need to be able to be reach on my cell number. Any suggestion would be appreciated

Re: Transfer a virtual phone number

dust2dust — Mon, 06 Mar 2023 17:11:17 GMT

Transferring from those kinds of services is known to take a few days to complete.

Re: Transfer a virtual phone number

pmbc — Mon, 06 Mar 2023 17:15:53 GMT

@fpb Simplest thing, have you tried to reboot your phone on iplumb and PM? It sounds like you have a sep phone for for PM. It would be best if iplum responded to you but you might need to reach out to the PM CS agents to see what they can see from their end. You seemed to provide them enough info to go through the port process.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Transfer a virtual phone number

esjliv — Mon, 06 Mar 2023 17:17:33 GMT

@fpb

Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues after about 5-7 days, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

EDIT, make sure you do not cancel your IPlum account, as this will be cancelled automatically when the porting completes.

Re: Transfer a virtual phone number

fpb — Mon, 06 Mar 2023 22:16:48 GMT

Thank you. Unfortunatly I have cancel my account, and to renew, I have to pay setup fees plus the advanced monthly fees. I will wait a few days, in the meantime Public has provided me with a temporary number

Re: Transfer a virtual phone number

hTideGnow — Mon, 06 Mar 2023 23:01:35 GMT

@fpb wrote:
Thank you. Unfortunatly I have cancel my account, and to renew, I have to pay setup fees plus the advanced monthly fees. I will wait a few days, in the meantime Public has provided me with a temporary number

HI@fpb if you do not pay to reactive the old carrier account, you cannot port in your old number