topic Re: SIM Not Supported Error in Get Support

SIM Not Supported Error

Egillis — Mon, 06 Mar 2023 15:39:34 GMT

I received a new iphone and am trying to add my public mobile SIM - I'm receiving the error message "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy."

When I go to Settings>General>About, the carrier settings say Public Mobile 50.0.1 yet the phone still gives me the SIM not supported message. What do I need to do?

Re: SIM Not Supported Error

softech — Mon, 06 Mar 2023 15:44:49 GMT

@Egillis

This usually means that your Phone or even a new iPhone is locked to a carrier.

Go to Settings > General > About > Find Carrier Lock and check if it shows No SIM restrictions, then your iPhone is unlocked, if not, your phone was locked

If your phone is locked to another provider, you need to contact the provider where the phone was originally purchased from. This is not something PM support can help if the phone was not from PM

Re: SIM Not Supported Error

esjliv — Mon, 06 Mar 2023 16:19:14 GMT

@Egillis -

Was this SIM card working in another phone before this?

Was this SIM card activated: https://publicmobile.ca/en/on/portal/activation

OR Sim-swapped?

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

Re: SIM Not Supported Error

Egillis — Mon, 06 Mar 2023 16:47:02 GMT

Yep, this SIM has been activated and is working in another phone. Thanks.