topic Account locked in Get Support

Account locked

oliviali421 — Tue, 04 Jan 2022 20:01:41 GMT

Hey,

I forgot my password unfortunately, my account was locked! Please help me out!

Re: Account locked

Taekgun — Tue, 28 Nov 2017 03:21:26 GMT

You will need the assistance of the moderators to get you access to your self-serve account. Send them a private message using this link: @CS_Agent, provide them with your name, account number and an explanation of the issue and they will be able to look into the matter for you.

Re: Account locked

will13am — Tue, 28 Nov 2017 03:10:33 GMT

@oliviali421, the moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Account locked

mimmo — Tue, 28 Nov 2017 03:28:05 GMT

@Brooke_C , @Dave_M People are asking on a daily basis on how to reset their passwords becasue the reset feature does not work.

Are you able to give some sort of update if/when you are going to fix the password reset feature. It has been a very long time that it has been broken and brought to your attention more than once and yet nothing has been done.

Thanks