topic Re: Unable to make or receive calls in Get Support

Unable to make or receive calls

RJR — Mon, 06 Mar 2023 14:35:40 GMT

I have 2 lines, both auto pay, due today. Not able to make calls or receive. Message says make a payment. What is up, please?

Re: Unable to make or receive calls

esjliv — Mon, 06 Mar 2023 14:36:24 GMT

@RJR

Can you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance.

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Unable to make or receive calls

softech — Mon, 06 Mar 2023 14:36:29 GMT

@RJR

are your data and text still working?

there was problem with voice calling and receiving for some customers last copule days ago. The issue supposed to have been fixed, but it is possible that it came back for some users.

Please try Refresh All networks and see if it helps

if not, open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Unable to make or receive calls

RJR — Mon, 06 Mar 2023 15:23:45 GMT

Thanks, opened ticket but no answer yet

Re: Unable to make or receive calls

RJR — Mon, 06 Mar 2023 15:24:33 GMT

Thanks, ticket opened, but no answer yet

Re: Unable to make or receive calls

jesimons — Mon, 06 Mar 2023 15:30:26 GMT

Same problem, there are funds on the account and status on the account page says "active" but unable to make/receive calls, tells me my plan has expired. Texts/data working though apparently. Ticket opened yesterday no response yet.