topic Re: Unable to make calls….again in Get Support

Unable to make calls….again

worrow — Mon, 06 Mar 2023 13:47:22 GMT

First it was the 6UT1 which did eventually resolve a couple days later. Now it says it cannot complete my call as I do t have an active plan on my account which is paid and active. This is getting frustrating!!

Re: Unable to make calls….again

esjliv — Mon, 06 Mar 2023 13:49:25 GMT

@worrow

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Can you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance.

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Unable to make calls….again

will13am — Mon, 06 Mar 2023 13:56:23 GMT

@worrow , it looks like the bug that was supposedly dealt with last week has come back. There have been reports on the weekend of calling failing again. Please initiate a support ticket to have the problem looked after.

Re: Unable to make calls….again

worrow — Mon, 06 Mar 2023 13:56:46 GMT

I have tried everything. I submitted a ticket….again. I love PM, but this is the first I have had repeated network issues

Re: Unable to make calls….again

Kopmom — Mon, 06 Mar 2023 15:16:34 GMT

We are having same issue

Re: Unable to make calls….again

Dunkman — Mon, 06 Mar 2023 17:27:29 GMT

@worrow

If you still have no service, try power cycling your phone (turn off and then on)