topic Re: Cannot make or receive calls in Get Support

Cannot make or receive calls

thenorm08 — Mon, 06 Mar 2023 14:31:43 GMT

Hi, I am unable to make or receive calls on my phone. I have autopay setup and March 6th was my renewal date. The message I am hearing when trying to make or receive a call, it says my account is not active. Please help.

Re: Cannot make or receive calls

softech — Mon, 06 Mar 2023 14:32:08 GMT

@thenorm08

there was problem with voice calling and receiving for some customers last copule days ago. The issue supposed to have been fixed, but it is possible that it came back for some users.

Please try Refresh All networks and see if it helps

if not, open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot make or receive calls

esjliv — Mon, 06 Mar 2023 14:32:57 GMT

@thenorm08

Can you try your SIM into another phone to see if it works, then move the SIM back to your own phone to test? If calls still don't work contact customer support.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Cannot make or receive calls

RJR — Mon, 06 Mar 2023 14:48:55 GMT

My situation exactly...2 lines, texting works, voice message says account not active, auto payment due March 6th too. Deets on my acct show full funds available, $0 owing.

Re: Cannot make or receive calls

softech — Mon, 06 Mar 2023 14:50:36 GMT

@RJR Please open a ticket with PM support as advised above.

Re: Cannot make or receive calls

RJR — Mon, 06 Mar 2023 15:39:18 GMT

One minute ago, both phones started to work properly.