topic Re: Forgot Email in Get Support

Forgot Email

Roshni — Mon, 06 Mar 2023 02:25:30 GMT

Hi,

I forgot my email to login to my account. Please guide me for the next steps.

Thank you

Re: Forgot Email

will13am — Mon, 06 Mar 2023 02:32:29 GMT

@Roshni , are you able to sort through potential emails that you might have used to activate the account? If you keep legacy emails, look for a welcome email that would have been sent out after successful activation. That would help to identify the email used to for the account. If this check is not possible, use the chatbot link to initiate a support ticket and a CSA will assist.

Re: Forgot Email

softech — Mon, 06 Mar 2023 02:35:02 GMT

@Roshni

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Forgot Email

computergeek541 — Mon, 06 Mar 2023 03:09:48 GMT

unneccessary repetition