topic Re: Can't make calls in Get Support

Can't make calls

bola002 — Mon, 06 Mar 2023 01:46:16 GMT

Anyone else having issues with calls - in or out? Everything else works fine - text and data. I have another Public mobile phone in the household that seems to be working fine. Tried restarting phone and turning off and on the sim service. Pls help!

Re: Can't make calls

dust2dust — Mon, 06 Mar 2023 01:49:16 GMT

This seems to be being a problem the last few days. Although it was said it had been fixed. But apparently not.

Can you see volte options in your phone settings? If so then turn it off if on.

Re: Can't make calls

softech — Mon, 06 Mar 2023 01:49:42 GMT

@bola002 PM has some voice issue since Wed. It was supposed to be resolved, but some customers seem to still impacted by it.

Please open ticket with PM Support and they will help

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there