topic Re: I cannot receive text message in Get Support

I cannot receive text message

LuciaZhang — Mon, 06 Mar 2023 00:38:01 GMT

I changed a Moto G Pure today, but I cannot receive text message any more.

Re: I cannot receive text message

hairbag1 — Mon, 06 Mar 2023 00:40:07 GMT

@LuciaZhang

texts from only one person or any texts not received ?

Re: I cannot receive text message

esjliv — Mon, 06 Mar 2023 00:48:07 GMT

@LuciaZhang - Can you send text messages? And does calling and data work?

Try resetting your network settings.

Settings icon > scroll to and select System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings > select Reset settings again to confirm.

Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.

EDIT, I wonder if this has anything to do with the messaging app you are using? Perhaps not, but just throwing it out there.

https://www.verizon.com/support/knowledge-base-239613/

Re: I cannot receive text message

LuciaZhang — Mon, 06 Mar 2023 01:13:16 GMT

Thank you so much for your prompt response.

I found that my husband send me IMessage.( Blue). changed to send as a text message. it works now.

Much appreciated all your solution.

This is my first time come to community and I never thought it works so quickly and faster.

All you have a good evening!

Re: I cannot receive text message

LuciaZhang — Mon, 06 Mar 2023 01:14:39 GMT

My husband send IMESSGE . this is why i cannot receive message. He should sent as a text message.

Many thanks!

Re: I cannot receive text message

dust2dust — Mon, 06 Mar 2023 01:22:32 GMT

Did you previously have an iphone using this number?