topic Re: Inactive account. Can't access in Get Support

Inactive account. Can't access

D_F — Sun, 05 Mar 2023 22:01:09 GMT

Payment did not go into my account. Can't access my account

Re: Inactive account. Can't access

hTideGnow — Sun, 05 Mar 2023 22:03:19 GMT

@D_F you had service couple days ago and just had problem with renewal??

if you cannot access My Account to make manual payment, submit ticket to cs agent

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Inactive account. Can't access

Handy1 — Sun, 05 Mar 2023 22:03:58 GMT

@D_F

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Inactive account. Can't access

esjliv — Sun, 05 Mar 2023 22:05:21 GMT

@D_F

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

When was the last time you had active services, and have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

If you have created a My Account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Re: Inactive account. Can't access

mtlurbaniste — Sun, 05 Mar 2023 22:45:08 GMT

I have the same problem. Automatic payment did not go through for some reason, account deactivated instantly, tried multiple times to make payment online but would not go through. Seems like issue on Public Mobile end.

Re: Inactive account. Can't access

hTideGnow — Sun, 05 Mar 2023 22:54:19 GMT

hi @mtlurbaniste wait and hour and try again. Start with using *611 to pay if you remember the 4 digits pin. if not, then try My Account again

if you still unable to pay and resume services after the one hour wait, please submit ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Inactive account. Can't access

catecameron — Sun, 05 Mar 2023 23:01:12 GMT

Thank you