topic Re: Voicemail notification stuck in Get Support

Voicemail notification stuck

heinmbadenhorst — Sun, 05 Mar 2023 16:50:30 GMT

The voicemail notification is stuck despite multiple attempts to get it resolved with @CS_Agent. I have tried to following:

Reset voicemail password
Reset phone services app (Samsung) - notification reappears after restart
Did a network reset
Restarted phone multiple times
@CS_Agent did a refresh on their side
Inserted sim into another phone and the notification appears as soon as the phone boots up

At this stage I think my only option is the cancel the service. Anyone else has any answers? Should I give up because @CS_Agent can't seem the solve the issue on their side even though I know it is the Public Voicemail system spamming my phone with the notification.

Re: Voicemail notification stuck

softech — Sun, 05 Mar 2023 16:57:08 GMT

@heinmbadenhorst

as you see " Inserted sim into another phone and the notification appears as soon as the phone boots up", this is not really a carrier issue.

There are posts about that here on this community as well as on other communities or forums. It does not look like a carrier only issue, so, you could end up wih tthe same even you change carrier 😞

did agent try to reset your voicemail mailbox? It could work briefly but again, we saw that this could come back and not a long time fix

Re: Voicemail notification stuck

dust2dust — Sun, 05 Mar 2023 17:00:40 GMT

I interpret your last bullet point that the problem followed the service.

Re: Voicemail notification stuck

softech — Sun, 05 Mar 2023 17:05:29 GMT

@heinmbadenhorst

also, check @Lieux's experience

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-m-not-getting-notifications-for-my-voice-mail-on-my-PHONE-13/m-p/947849#M654273

Another idea is to disable badge notification first, then reboot the phone, and enable it back again

Re: Voicemail notification stuck

heinmbadenhorst — Sun, 05 Mar 2023 17:12:18 GMT

I don't agree that this is an issue on my side. Why would the same issue appear on another phone one I insert the public mobile Sim?

Re: Voicemail notification stuck

softech — Sun, 05 Mar 2023 17:14:26 GMT

@heinmbadenhorst wrote:
I don't agree that this is an issue on my side. Why would the same issue appear on another phone one I insert the public mobile Sim?

@heinmbadenhorst OK, I guess I read it wrong what you said

But check around different forums/Communities, it is not just a Public Mobile issue

Did the Agent tried to reset your voicemail mailbox? ask them to try, it could resolve it , at least short term

Re: Voicemail notification stuck

Lieux — Sun, 05 Mar 2023 17:28:55 GMT

@heinmbadenhorst I am sorry with you…I have problem with my notifications on my phone application. I tried many things too but nothing helped till now. Except to disable badge notifications for a while and enable it later. And another trick is to phone my voicemail with my phone and erase all my messages included some I just erased. But that’s not a solution every time.🤷‍♀️ If you google this problem on internet you will read that’s a problem with different companies and different phones. Sorry I can’t help you but you know now that’s you are not the only one who struggle with that.

Re: Voicemail notification stuck

heinmbadenhorst — Sun, 05 Mar 2023 18:44:02 GMT

I got them to open a tech support ticket. Will see if they're able to resolve and report back.

I forgot to mention that I started having the stuck notification about a month ago after I activated an extended absence greeting. I have since disabled the extended absence greeting to no avail.

Re: Voicemail notification stuck

heinmbadenhorst — Fri, 10 Mar 2023 18:22:44 GMT

Okay so after numerous attempts to try this resolved on PM's end, they keep assigning me to new CS agents who basically tell me to do the same thing. I have given up and unfortunately I will cancel my service at the end of the month 😞

Re: Voicemail notification stuck

esjliv — Fri, 10 Mar 2023 18:32:54 GMT

@heinmbadenhorst wrote:
Okay so after numerous attempts to try this resolved on PM's end, they keep assigning me to new CS agents who basically tell me to do the same thing. I have given up and unfortunately I will cancel my service at the end of the month 😞

I am not confident this is an issue on Public Mobile's end @heinmbadenhorst .

A good way to test is, can you borrow someone else's SIM card from another provider and put it in your phone? See what happens when you send a message to there voicemail and if the notification disappears or not after listening to the message.

Re: Voicemail notification stuck

hTideGnow — Fri, 10 Mar 2023 18:46:42 GMT

HI @heinmbadenhorst Yes, this has been a problem for some customers for some time. However, it might not be a Public Mobile problem, but a problem with the device. I check around and there are so many posts about this problem with different carrier. And sometimes it does not happen right a way, it might happen shortly after you joined a new carrier

Re: Voicemail notification stuck

Lieux — Fri, 10 Mar 2023 19:14:45 GMT

@heinmbadenhorst And…I tried my public mobile Sim in my old IPhone 6S and the notifications were there. So that’s not a Public mobile problem.🤷‍♀️ Good luck.

Re: Voicemail notification stuck

hTideGnow — Fri, 10 Mar 2023 19:17:09 GMT

HI @Lieux

this is really a tough one to fix. It is not even a iOS version issue either.

Re: Voicemail notification stuck

heinmbadenhorst — Fri, 10 Mar 2023 19:51:05 GMT

Doesn't that actually prove that it is not your phone as the issue is present on another phone when inserting the same sim?

Re: Voicemail notification stuck

Lieux — Fri, 10 Mar 2023 19:53:27 GMT

@heinmbadenhorst That’s not a public mobile problem for sure. Where is the real problem I don’t know.

Re: Voicemail notification stuck

hTideGnow — Fri, 10 Mar 2023 19:54:49 GMT

@heinmbadenhorst wrote:
Doesn't that actually prove that it is not your phone as the issue is present on another phone when inserting the same sim?

HI @heinmbadenhorst if putting the sim in iPhone 6S and notifications come, it proves it is not the network but could be a device issue of the original phone or the iOS version there.

Re: Voicemail notification stuck

esjliv — Fri, 10 Mar 2023 19:58:23 GMT

@heinmbadenhorst wrote:
Doesn't that actually prove that it is not your phone as the issue is present on another phone when inserting the same sim?

Yes @heinmbadenhorst , I see your point. If @Lieux tried their SIM in another phone and notifications did not go away, then it doesn't seem like a device issue. Unless Lieux meant they were not there...?

Still, I'd try another provider's SIM card in your phone, if you can, and test that. See what happens.

Re: Voicemail notification stuck

Lieux — Fri, 10 Mar 2023 20:25:41 GMT

@esjliv No no they WERE there!!😉

Re: Voicemail notification stuck

esjliv — Fri, 10 Mar 2023 20:38:08 GMT

@Lieux wrote:
@esjliv No no they WERE there!!😉

And they would not go away @Lieux ?

Re: Voicemail notification stuck

heinmbadenhorst — Wed, 15 Mar 2023 20:12:44 GMT

Good news, my issue has been resolved on Public Mobile's end. Tech support had to reset my voicemail and left me a voicemail. The stubborn notification went away after I listened to the message.

[ok then, a bug that vm reset by PM resolves ..... Luddite]