topic Can't Get Into My Account in Get Support

Can't Get Into My Account

Tey59 — Sun, 05 Mar 2023 15:27:57 GMT

I went to update my credit card information and when I went to sign in, the code will only be sent by email which I don't have that email address anymore.

Re: Can't Get Into My Account

Handy1 — Sun, 05 Mar 2023 15:29:36 GMT

@Tey59 To change email you need supports help to regain access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Can't Get Into My Account

esjliv — Sun, 05 Mar 2023 15:40:02 GMT

@Tey59 - was there an option to receive an SMS to your phone? Go that route.

Re: Can't Get Into My Account

BKNS27 — Sun, 05 Mar 2023 15:43:15 GMT

@Tey59

Once your account is suspended, you can’t have the 2FA code sent by text.

Meanwhile, you can purchase a voucher and dial 611 to make a payment and active your account from these locations:

Once you have Activated your account, you can have the 2FA code sent by text to update your CC.

Re: Can't Get Into My Account

Tey59 — Sun, 05 Mar 2023 16:08:59 GMT

No there isn't.

Re: Can't Get Into My Account

Tey59 — Sun, 05 Mar 2023 16:10:03 GMT

Thankyou. I sent a private message to CS_Agents