topic Re: account balance back to debit card in Get Support

account balance back to debit card

Ryantolani — Sun, 05 Mar 2023 12:48:47 GMT

Hello, I would like to return money from my account balance back into my debit card.

Thanks

Re: account balance back to debit card

will13am — Sun, 05 Mar 2023 13:26:17 GMT

@Ryantolani , this prepaid service does not offer refunds. What is the nature of you problem that warrants such consideration? In extenuating circumstances, I have seen exceptions being made.

Re: account balance back to debit card

HALIMACS — Sun, 05 Mar 2023 13:36:26 GMT

@Ryantolani

If the excess funds made it there as a result of multiple payments being paid due to public mobiles systems causing you to believe it was needed, (i.e. to resume service or purchase an add on or during activation processes) I'm guessing they'll refund the balance if it was an unintentional overpayment.

Re: account balance back to debit card

Ryantolani — Sun, 05 Mar 2023 13:56:09 GMT

I changed my plan but the amount of my old plan was still debited from my bank account and my plan has been changed.

Re: account balance back to debit card

Ryantolani — Sun, 05 Mar 2023 13:59:15 GMT

Yes they took excess payment an I don’t think they will refund it automatically. I have had a similar issue where the money is just sitting in my account tab waiting to be taken on my next renewal date but I don’t want that.

Re: account balance back to debit card

HALIMACS — Sun, 05 Mar 2023 14:08:22 GMT

@Ryantolani

If you performed an immediate plan change, then Public Mobile charges the FULL amount of the new plan and your plan start date is immediate.

If you had time left on your prior plan, it is forfeited.

If you placed excess funds on your account to accommodate the plan change, and the excess funds remain on your Available Funds section, it is better to leave them there for the next renewal as the process to refund them onto your payment card may exceed the time to your next renewal.

Re: account balance back to debit card

Ryantolani — Sun, 05 Mar 2023 15:22:38 GMT

Okay and thanks for your reply but I would still like to return back the money to my debit card anyway. How do I do that?
Thanks

Re: account balance back to debit card

HALIMACS — Sun, 05 Mar 2023 15:26:38 GMT

Ask the Customer Support folks, @Ryantolani

Bear in mind, there's no guarantee they'll do this as the terms of service are clear about no refunds (unless, of course, the excess payment was deemed in error due to possible erroneous messaging from Public Mobile suggesting needed payment...)

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: account balance back to debit card

Ryantolani — Sun, 05 Mar 2023 16:28:23 GMT

okay thanks