topic US Add-on failed to add in Get Support

US Add-on failed to add

Burlont — Sat, 04 Mar 2023 21:43:48 GMT

I added a US Talk/Text $15 plan two days ago and while it shows in my recent payments it has not been added to my account and now I am stuck in the US with no service. Help!!!!

Re: US Add-on failed to add

will13am — Sat, 04 Mar 2023 21:46:00 GMT

@Burlont , please access the self serve account using incognito mode on the browser to ensure current information is being viewed. If the US roaming add-on is showing in the account, make sure the phone is connecting to T-Mobile. Manually perform the connection if auto connection is not working. As for talk, this feature will only work where T-Mobile has 2G coverage. The entire 3G network in the US is no longer in service.

Re: US Add-on failed to add

Handy1 — Sat, 04 Mar 2023 21:46:00 GMT

@Burlont Make sure your connected to T mobile and reboot the device ,,, check add on and usage here

Check add-ons /mins /Data

For most up to date account info

Re: US Add-on failed to add

computergeek541 — Sat, 04 Mar 2023 23:55:45 GMT

@Handy1 wrote:
@Burlont Make sure your connected to T mobile and reboot the device ,,, check add on and usage here
Check add-ons /mins /Data

For most up to date account info

The $15 roaming package includes unlimited calling and text messsaging but no data. Thus, there wouldn't be any reason to check the usage amounts in Self Seve.

Re: US Add-on failed to add

Handy1 — Sun, 05 Mar 2023 00:05:00 GMT

@computergeek541 I sent the pic to show op where to see it added in his account , as op mentioned being charged but not added to his account

Re: US Add-on failed to add

dust2dust — Sun, 05 Mar 2023 00:50:17 GMT

Is this a re-buy? Or the first time you've bought add-ons this trip? Are you seeing the amount you paid in your balance?

After clicking that little refresh icon, this is what the add-ons should like? (I don't have the data one)