topic Re: Need help logging into account in Get Support

Need help logging into account

rozjung — Sat, 04 Mar 2023 19:33:29 GMT

Help can't login into account to change credit card information!

Reset password doesn't work

Re: Need help logging into account

esjliv — Sat, 04 Mar 2023 19:34:08 GMT

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

Re: Need help logging into account

Handy1 — Sat, 04 Mar 2023 19:34:58 GMT

@rozjung If you already reset pass word and cannot log in get support to help you re gain access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Need help logging into account

softech — Sat, 04 Mar 2023 19:36:43 GMT

@rozjung

for logging in , First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once you lgged into, go to Payment page, click Manage my plan and Update card information:

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: Need help logging into account

hTideGnow — Sat, 04 Mar 2023 19:36:44 GMT

hi @rozjung

did you try reset password and failed?

if you need CS agent's help, please submit ticket

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437