topic Re: Service in Get Support

Service

svetlanashmelov — Sat, 04 Mar 2023 19:28:45 GMT

was choosing wrong plan when activities my sim card

Re: Service

Handy1 — Sat, 04 Mar 2023 19:30:28 GMT

@svetlanashmelov If you just activated you can ask support to help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

or change it yourself like this

To change plan sign into my Account and go to plan add-ons tab and use yellow arrow to scroll thru 3G and 4G plans .

Once you find plan you want be sure to change on renewal date . So you don’t lose out on current cycle

Re: Service

hTideGnow — Sat, 04 Mar 2023 19:30:29 GMT

Hi @svetlanashmelov PM is prepaid provider and usually do not provide refund or won't be able to make change.

Try to submit a ticket with cS agent and hope they can help

f still cannot buy, open ticket with PM CS Agent and ask them to manually buy for you

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

softech — Sat, 04 Mar 2023 19:34:20 GMT

@svetlanashmelov First, PM is a prepaid provider and usually do not provide refund, once a plan is chosen, it will be there for 30 days. But if it is just day 1 or 2 , maybe PM support can help to switch plan. Open ticket with them and check (check the end of this reply for how to open ticket)

But if it has been long, I guess you need to schedule a plan change for next renewal, expeically if you have choosen a higher price (more data) plan . Go to My Account, Plan & add-on page, click Change My plan and schedule a plan change by using Change plan on renewal date (Do NOT choose Change plan now or PM will charge you full price of the new plan today, Unused days and data on the old plan will be forfeited, no partial refund)

https://selfserve.publicmobile.ca/en/account/plan/change-plan

And if you want to talk to PM support first, this is how to open ticket :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there