topic update billing information in Get Support

update billing information

LFerris — Sat, 04 Mar 2023 19:18:52 GMT

i have two accts that were deactivated because my billing information was not up to date. I would like to reactivate and update my billing information

Re: update billing information

softech — Sat, 04 Mar 2023 19:22:43 GMT

@LFerris you can easily to that. Just login to My Account (You have two accounts, so there would be 2 different My Accounts using different email addresses to login)

Once you are logged in, go to Payment page, click Manage payment method, then Update card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Once updated, you can then click Reactivate my plan and follow the steps to make a payment

Just in case you forgot the login information, first try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: update billing information

Handy1 — Sat, 04 Mar 2023 19:24:04 GMT

@LFerris

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: update billing information

esjliv — Sat, 04 Mar 2023 19:30:08 GMT

@LFerris - This is done by your in your My Account. If you are asking this here, I am guessing you have never created/registered for My Accounts before?

You can submit a ticket here to: Create or forgot My Account email or password link