topic Re: How to access my account in Get Support

How to access my account

Luba1 — Sat, 04 Mar 2023 18:08:02 GMT

Re: How to access my account

softech — Sat, 04 Mar 2023 18:12:56 GMT

@Luba1 login via https://selfserve.publicmobile.ca

The username is the email address. If you foegotten that,

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How to access my account

BKNS27 — Sat, 04 Mar 2023 18:22:46 GMT

@Luba1

Did you activated your SIM yourself or at a retailer?

Re: How to access my account

esjliv — Sat, 04 Mar 2023 18:45:45 GMT

@Luba1

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link