topic Re: sim card in Get Support

sim card

caineji — Wed, 22 Feb 2023 20:25:37 GMT

I purchased a sim card in January (23) and have still not received it how long does it take?

Re: sim card

Handy1 — Wed, 22 Feb 2023 20:31:55 GMT

@caineji That to long ask support for up date

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

sim card

caineji — Wed, 22 Feb 2023 20:32:05 GMT

I purchased a sim card in January of this year and still have not received it....how long does delivery take?

Re: sim card

Handy1 — Wed, 22 Feb 2023 20:32:38 GMT

@caineji if you need one sooner try Telus Koodo store for in person pick up

Re: sim card

Handy1 — Wed, 22 Feb 2023 20:33:33 GMT

@caineji Go back to your first post

https://productioncommunity.publicmobile.ca/t5/Get-Support/sim-card/td-p/951281

Re: sim card

Meow — Wed, 22 Feb 2023 20:33:55 GMT

As per PM, delivery time frame is 5-10 business days.

Your SIM takes way too longer and I would suggest to contact agent for replacement since there is no tracking of PM SIM (delivered by Canada Post).

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

Re: sim card

softech — Wed, 22 Feb 2023 21:02:19 GMT

@caineji It could take as many as 3 weeks for PM to deliver the sim card. But I think you are out of the 3 weeks windows. So, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: sim card

Handy1 — Wed, 22 Feb 2023 21:08:38 GMT

@caineji Can take up to 3 weeks , but if you ordered in January my guess it’s been lost in mail you will need to contact support for a refund / credit or to issue a new one … if you want one sooner try local Koodo kiosk for in person pick up

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: sim card

matthew12 — Wed, 22 Feb 2023 23:42:33 GMT

It may have got lost in the mail if you contact customer support they will send a new one

Re: sim card

matthew12 — Wed, 22 Feb 2023 23:45:16 GMT

it can take up to a month if you need one faster I recommend visiting your local Telus