topic Re: How do I fix a incorrect MEID? in Get Support

How do I fix a incorrect MEID?

CAP2005 — Sun, 05 Mar 2023 14:28:37 GMT

When setting up new account i got message that I entered wrong MEID and number transfer wasn’t completed and someone would contact me. How do I fix the number so my phone works

Re: How do I fix a incorrect MEID?

esjliv — Sat, 04 Mar 2023 16:39:03 GMT

@CAP2005 - are you porting over to Public?

Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Re: How do I fix a incorrect MEID?

CAP2005 — Sat, 04 Mar 2023 16:46:29 GMT

Yes

Re: How do I fix a incorrect MEID?

Dunkman — Sat, 04 Mar 2023 16:57:22 GMT

@CAP2005

Since this is a porting issue, I will private message you the Telus team porting number. Probably be faster than customer service agent.

Re: How do I fix a incorrect MEID?

softech — Sat, 04 Mar 2023 16:59:03 GMT

@CAP2005

you don't provide them MEID for porting. Instead, provide them the account number of the old carrier or IMEI number instead

Re: How do I fix a incorrect MEID?

softech — Sat, 04 Mar 2023 17:00:41 GMT

and @CAP2005

Also, MEID is not used anymore. PM just used the wrong term.