topic Re: 6uc2 message when making outgoing calls to ANY number in Get Support

6uc2 message when making outgoing calls to ANY number

esksfan1 — Sat, 04 Mar 2023 00:40:29 GMT

Hope someone can help. My account is active. Phone was working fine yesterday. I have made no changes to the iPhone 6 yet today calls to any number get the same 6uc2 message. This is not a recent switch to public mobility so not a sim card issue. Public Mobility is selected as the network. Please help,

Re: 6uc2 message when making outgoing calls to ANY number

Handy1 — Sat, 04 Mar 2023 00:41:48 GMT

@esksfan1 There’s been a issue with making calls and receiving them open ticket with support to get fixed

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Re: 6uc2 message when making outgoing calls to ANY number

liliafran — Sat, 04 Mar 2023 13:08:41 GMT

Hi @esksfan1 , I have a similar problem but with a 6UM1 error. I have done plenty of troubleshooting and deemed that this is a problem with Public Mobile, and not the users or their phones. Please open up a ticket as recommended by @Handy1 as this will escalate the problem to Public Mobile's support team. Thank you and good luck

Re: 6uc2 message when making outgoing calls to ANY number

liliafran — Sat, 04 Mar 2023 13:18:36 GMT

Hi @esksfan1 , I just found out that it works! There is a post from Public on the forum that also states that they do know of the issues.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

Please try your phone once again and I hope that things are working now.