topic Re: Port Out from Public Mobile in Get Support

Port Out from Public Mobile

Cheryl012345 — Sat, 04 Mar 2023 03:42:16 GMT

Hello

I would like port out from public mobile

It isn’t going through how do I fix this or get help ?

Re: Port Out from Public Mobile

softech — Sat, 04 Mar 2023 03:34:04 GMT

@Cheryl012345

Sorry, this cannot be done

Once you ported out your number, your account will be automatically closed and cannot pick a new number again

of course, you cannot get a new number first as you would loss your own number

Re: Port Out from Public Mobile

Cheryl012345 — Sat, 04 Mar 2023 03:41:45 GMT

I don’t want a public mobile number the new carrier is saying public mobile isn’t releasing my existing number

Re: Port Out from Public Mobile

JK8 — Sat, 04 Mar 2023 03:44:25 GMT

@Cheryl012345

Who are you porting to? Is your PM account active? It must be unless porting to Telus or Koodo.

Re: Port Out from Public Mobile

softech — Sat, 04 Mar 2023 03:44:34 GMT

@Cheryl012345 thanks for updaing your original post and clear the confusion

first, your PM account is active?

did you get a text from PM asking for your approval to port out the number? you need to reply YES without 90 mins

Please call your new provider again and ask them to retrigger the porting request. Then make sure you have your PM sim card in a phone and wait for the text, and reply YES