topic Re: NO SERVICE in Get Support

NO SERVICE

Mlady — Sat, 04 Mar 2023 01:09:24 GMT

I have not been able to get incoming calls or make out-going calls since Thursday March 2, 2023. The lack of service is ongoing all Friday, March 3, 2023. What is happening to fix this? Many others are having the same issue.

Re: NO SERVICE

Handy1 — Sat, 04 Mar 2023 01:12:32 GMT

@Mlady There’s been a issue with this PM is aware and working in it , in the meantime you can contact support to let them know your one of them

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

adding here’s the latest on the issue

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119

Re: NO SERVICE

dust2dust — Sat, 04 Mar 2023 01:12:17 GMT

The community is actively getting updates from the company in this thread.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/m-p/955299/highlight/true#M59781

Re: NO SERVICE

lulu72 — Sat, 04 Mar 2023 02:02:42 GMT

My issue was resolved this morning and now calling is once again not working. 😠

Re: NO SERVICE

Anonymous — Sat, 04 Mar 2023 02:22:29 GMT

Hello,

Please see this thread: https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/

Re: NO SERVICE

bucka — Sat, 04 Mar 2023 07:18:49 GMT

I have no service today - My autopay payment was supposed to be taken March 4 - instead I get a message announcing to me and anyone calling me that I don't have an active service account due to non payment. I've even added funds manually and and the website alternates between active and suspended (with no way to click the button to activate the plan). This is pretty poor Public - The autopay is active with a valid card, this is 100% a system failure on your side. How can you get ahold of anyone who can actually fix stuff??? It tells you to call *611 BUT THEN SAYS YOU DON'T HAVE AN ACTIVE PLAN WHEN YOU TRY!!!!

Re: NO SERVICE

misty — Thu, 30 Mar 2023 17:33:08 GMT

i am having a problem calling out and receiving calls all it does is go beep beep