topic Re: Can't make or receive calls in Get Support

Can't make or receive calls

Gayl3 — Sat, 04 Mar 2023 01:14:49 GMT

Every time I try to make a call it automatically drops the call. And I can't receive calls. My son tried to call Mr and it just rings busy.plwase help. Account is active and haven't made any changes. This started about two hrs ago

Re: Can't make or receive calls

Handy1 — Sat, 04 Mar 2023 01:17:07 GMT

@Gayl3 Open ticket to get fixed

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

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adding here’s the latest on the issue

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119

Re: Can't make or receive calls

softech — Sat, 04 Mar 2023 01:21:03 GMT

@Gayl3

PM confirmed the voice issue and is working on it

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119