topic Re: Cannot make out going calls in Get Support

Cannot make out going calls

Brianajones — Fri, 03 Mar 2023 20:18:45 GMT

I can sent and receive text from a number, they can call me, put when I call them get a 6UC2 error number is not in service

Re: Cannot make out going calls

softech — Fri, 03 Mar 2023 20:19:38 GMT

There have been issue since Wednesday for some people with both incoming and outgoing calls. PM is aware of the situation and working on a solutoin.

You can try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot make out going calls

Brianajones — Fri, 03 Mar 2023 20:44:27 GMT

Thanks

Phone is working now, shut off for 10 minutes and when restarted everything is fine

Re: Cannot make out going calls

ZestyCheese — Fri, 03 Mar 2023 21:47:16 GMT

I've been having the same problem since yesterday. 8UV1 call cannot be completed as dialed.

Re: Cannot make out going calls

softech — Fri, 03 Mar 2023 21:48:22 GMT

@ZestyCheese PM confirmed the voice issue and is working on it

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119