topic Cannot make or receive calls in Get Support

Cannot make or receive calls

susanmiller2188 — Fri, 03 Mar 2023 19:01:05 GMT

Cannot make or receive calls. Traveling soon and need my phone to work!

Re: Cannot make or receive calls

Handy1 — Fri, 03 Mar 2023 19:01:42 GMT

@susanmiller2188 Your not alone contact supper to fix issue

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Cannot make or receive calls

softech — Fri, 03 Mar 2023 19:02:29 GMT

@susanmiller2188

There have been issue since Wednesday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot make or receive calls

J_PM — Fri, 03 Mar 2023 19:41:09 GMT

@susanmiller2188 Thank you for sharing. Our teams are investigating and working on a resolution quickly. Apologies for the inconvenience

Re: Cannot make or receive calls

softech — Fri, 03 Mar 2023 20:17:08 GMT

Thanks @J_PM for the update!!