topic Re: All calls in Get Support

All calls

Mamap — Fri, 03 Mar 2023 16:26:35 GMT

Unable to make or receive calls.

Re: All calls

Handy1 — Fri, 03 Mar 2023 16:29:01 GMT

@Mamap You are not alone , lots of people having same issues best to contact support and let them know you are one of them

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: All calls

softech — Fri, 03 Mar 2023 16:29:54 GMT

@Mamap

There have been issue since Wednesday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: All calls

DDM69 — Fri, 03 Mar 2023 18:14:12 GMT

We contacted a CS agent. This morning a Koodo tech support guy fixed the issue. Calling is working now.