topic Re: Can’t make calls in Get Support

Can’t make calls

Kjchase — Fri, 03 Mar 2023 17:58:35 GMT

Can’t make out going calls

Re: Can’t make calls

softech — Fri, 03 Mar 2023 17:57:08 GMT

There have been issue since Wednesday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can’t make calls

will13am — Fri, 03 Mar 2023 17:57:41 GMT

@Kjchase , there appears to be a system level bug that is affecting calling on a number of customer accounts, myself included. Please use the chatbot link to initiate a support ticket. A CSA will be able to resolve the problem for you.

Re: Can’t make calls

DDM69 — Fri, 03 Mar 2023 18:12:15 GMT

We contacted a CS agent. This morning a Koodo tech support guy fixed the issue. Calling is working now.

Re: Can’t make calls

Yummy — Fri, 03 Mar 2023 18:29:59 GMT

@DDM69 wrote:
We contacted a CS agent. This morning a Koodo tech support guy fixed the issue. Calling is working now.

Could you please elaborate what was the issue so we can inform other customers with same/similar issue.