topic Re: Reset password in Get Support

Reset password

Stephen8 — Fri, 03 Mar 2023 17:34:52 GMT

I'm not getting an email verification code when I go to reset password. SIMon says email can take upto an hour, but that's lame as you only get 90 seconds to put it in

Re: Reset password

softech — Fri, 03 Mar 2023 17:35:49 GMT

@Stephen8 have you check your spam folder to be sure?

if nothing came, then please open ticket with PM support for reset password assistance

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Reset password

hTideGnow — Fri, 03 Mar 2023 17:39:18 GMT

Hi @Stephen8 you sure you have the correct email address for My Account? Check spam folder

For reset password, I believe you can also have the code sent to your phone instead. Try it

If that does not help, please submit a ticket to CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset password

dust2dust — Fri, 03 Mar 2023 19:21:36 GMT

Did you lose your sim or phone? The sms option works for password reset.