topic Re: No service in Get Support

No service

saragelbard858 — Fri, 03 Mar 2023 15:51:53 GMT

Can not make any outgoing calls, keeps saying (Out Of Service).

Re: No service

softech — Fri, 03 Mar 2023 15:53:06 GMT

@saragelbard858

can you just not able to make outgoing calls? There is a chance your incoming calls are not working too

There have been issue since Wednesday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No service

Yummy — Fri, 03 Mar 2023 15:55:32 GMT

If your had service up to today it could be outage in your area.

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

Confirm your account is Active and in good standing.

Does SMS and Internet work?

Re: No service

DDM69 — Fri, 03 Mar 2023 18:15:04 GMT

We contacted a CS agent. This morning a Koodo tech support guy fixed the issue. Calling is working now.