topic How to get a Service Ticket in Get Support

How to get a Service Ticket

CherryCoffee6 — Fri, 03 Mar 2023 15:50:11 GMT

6UT1 errors each time I try to call out, and cant text ot attach pictures to my texts. Have Unlimited text. All bills paid and suggestions followed. Help, HELP!!!!!! Have no other phone. Please FIX 6UT1 ERRORS. Never had this problem before. Boy Im really learning lessons here!!

Please: HOW TO GET A SERVICE TICKET?

Re: How to get a Service Ticket

softech — Fri, 03 Mar 2023 15:51:07 GMT

@CherryCoffee6

There have been issue since Wednesday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How to get a Service Ticket

Yummy — Fri, 03 Mar 2023 15:57:06 GMT

Few customers are reporting service issues today... 😞

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: How to get a Service Ticket

hTideGnow — Fri, 03 Mar 2023 16:04:33 GMT

HI @CherryCoffee6 there are many users with voice trouble on the last couple days

Try to reboot your phone during the day and hope it got fixed at some point today

and submit ticket for CS agent and they might escalate and fix it quicker