topic Re: Incoming Calls goes directly to Voicemail... in Get Support

Incoming Calls goes directly to Voicemail...

madmonkeylove — Thu, 02 Mar 2023 21:13:50 GMT

It's been over 3 days and all calls are going direct to voicemail. I can send text and received text...

Re: Incoming Calls goes directly to Voicemail...

Handy1 — Thu, 02 Mar 2023 21:14:44 GMT

@madmonkeylove

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: Incoming Calls goes directly to Voicemail...

hTideGnow — Thu, 02 Mar 2023 21:16:08 GMT

Hi @madmonkeylove can you make outbound calls? there is problem with voice calls for some customers. Try to Reset All network on your phone to see if it helps

Re: Incoming Calls goes directly to Voicemail...

esjliv — Thu, 02 Mar 2023 21:51:04 GMT

@madmonkeylove - can you tell us if you are new or existing customer for some time?

If you have been a customer for a while without any issues, what trouble shooting have you tried?

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*ensure do not disturb is not enabled

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

If still issues, contact Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Incoming Calls goes directly to Voicemail...

PNg — Fri, 03 Mar 2023 15:27:42 GMT

if you can use your phone to call out, mean you have problem with porting out from your old providers, you can call Public Mobil customer service to help, your old provider should send you a message to have your permission to porting your account to Public Mobil (answer YES), then wait 1 to 2 hour it will work