topic Re: Phone not activated in Get Support

Phone not activated

Spir9193 — Fri, 03 Mar 2023 13:40:30 GMT

There is money in for the phone to be active, I NEED MY PHONE TO BE ACTIVE! It’s still showing the funds have not been taken! This is urgent!

esjliv — Fri, 03 Mar 2023 13:43:24 GMT

@Spir9193 - is your renewal today? If you have sevices working and you are looking at the Suspended message on your My Account, ignore that message.

But if you have no working services, are you able to select the reactivate button to resume services and become active?

If this is an autopay failure, or account issue contact CSA to report it.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

Spir9193 — Fri, 03 Mar 2023 13:46:15 GMT

How do I reactivate, funds are still showing in my account

Handy1 — Fri, 03 Mar 2023 13:48:18 GMT

@Spir9193 Log into self serve make manually payment with avaliable funds and hit reactivate button