topic Not getting through to *611 in Get Support

Not getting through to *611

TiffRosin — Fri, 03 Mar 2023 05:16:53 GMT

I have 3 accounts on here. I can't get access to pay with a voucher dialing *611 with 1 of my numbers. Even if I dial with my number (other provider) to this 1 it prompts me to make payment ??

Re: Not getting through to *611

NDesai — Fri, 03 Mar 2023 05:21:59 GMT

@TiffRosin Some users are experiencing issues making and receiving calls at this time. Self-serve is also under maintenance so I wonder these might be reason you are not able to renew your plan. If you can't get through I suggest you contact PM CS_Agent or wait till the morning when the self-serve is back online.

Re: Not getting through to *611

treefrog — Fri, 03 Mar 2023 12:15:04 GMT

@TiffRosin

If you can't dial 611 from the phone or you don't have access to the phone you can dial 1-855-4PUBLIC and enter the 10 digit phone number of the account you want to add the voucher to then follow the prompts to add the 12 digit voucher pin number.