topic Re: Cannot make or receive calls in Get Support

Cannot make or receive calls

ntqm27 — Fri, 03 Mar 2023 03:59:58 GMT

Hello I have been with Public Mobile for about 6 years now, just wondering why all of a sudden today I cannot make or receive calls.

I’ve tried all the troubleshooting related to my Apple iPhone and so now the support technician is suggesting I contact my carrier.

Thank you

Re: Cannot make or receive calls

hairbag1 — Fri, 03 Mar 2023 04:03:55 GMT

@ntqm27

seems to be a chronic PM issue this evening.

Should contact CSA for their help.

added...

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: Cannot make or receive calls

sgwright — Fri, 03 Mar 2023 04:19:24 GMT

Same issues here, but only affects my phone with plan that renews tonight. Three other PM phones in household work fine.

Re: Cannot make or receive calls

will13am — Fri, 03 Mar 2023 04:22:36 GMT

For those accounts that are affected tonight, by chance is a renewal coming up for tomorrow?

Re: Cannot make or receive calls

ntqm27 — Fri, 03 Mar 2023 04:55:56 GMT

Thank you!

Re: Cannot make or receive calls

ntqm27 — Fri, 03 Mar 2023 04:56:44 GMT

Hi yes mine is up for renewal tomorrow

Re: Cannot make or receive calls

ntqm27 — Fri, 03 Mar 2023 05:00:29 GMT

Yes only my plan that renews tonight, not any other members of my household also with PM

Re: Cannot make or receive calls

NDesai — Fri, 03 Mar 2023 05:27:12 GMT

@will13am wrote:
For those accounts that are affected tonight, by chance is a renewal coming up for tomorrow?

Interesting, I am pretty sure mine is up for renewal tonight. I can make and receive calls, but data service was interrupted in the evening.

Re: Cannot make or receive calls

MCJ — Fri, 03 Mar 2023 05:35:24 GMT

My husband and I are both having issues with phone service. Data is fine. Our plans are not renewing for another 7 days.

Re: Cannot make or receive calls

brendanicholson — Fri, 03 Mar 2023 10:34:55 GMT

Mine is doing the same thing

Re: Cannot make or receive calls

ntqm27 — Fri, 03 Mar 2023 17:34:56 GMT

Hi thank you so much but I finally figured it out, my old visa on file had expired so the plan just could not auto-renew.

Re: Cannot make or receive calls

hTideGnow — Fri, 03 Mar 2023 17:37:42 GMT

HI @ntqm27

you can login to My Account and update the credit card from the Payment page (click Manage payment method and Update card information there)

if you don't have the new card yet and you need to resume plan today, get a voucher from Shoppers drug mart and you can load the voucher via My Account or *611