topic Can not call (both incoming and outgoing) Only able to Text in Get Support

Can not call (both incoming and outgoing) Only able to Text

wes76 — Fri, 03 Mar 2023 03:28:43 GMT

This happened this evening. I cannot receive any incoming calls and cannot call other numbers. Text messaging is still working. I changed to other phone to test. The same thing happened. I guess it is the SIM card problem. Who should i contact to solve the problem?

Re: Can not call (both incoming and outgoing) Only able to Text

softech — Fri, 03 Mar 2023 03:38:43 GMT

@wes76

There have been issue since yesterday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can not call (both incoming and outgoing) Only able to Text

wes76 — Fri, 03 Mar 2023 03:42:57 GMT

Thanks for your quick reply. I have submitted an ticket.