topic Re: Porting Number - From Freedom Mobile - Missed 90 minute window in Get Support

Porting Number - From Freedom Mobile - Missed 90 minute window

Isbabeth — Fri, 03 Mar 2023 04:26:40 GMT

Hi all - I missed the 90 minute window text to port my number from Freedom so I'm not getting incoming calls or texts - wondering if someone can send me the porting number to call and re-trigger that process? Thank you!

Re: Porting Number - From Freedom Mobile - Missed 90 minute window

softech — Fri, 03 Mar 2023 04:28:43 GMT

@Isbabeth

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting Number - From Freedom Mobile - Missed 90 minute window

Dunkman — Fri, 03 Mar 2023 04:28:53 GMT

@Isbabeth

I will send you the porting number.

Not sure when the Telus porting team stops working.

Re: Porting Number - From Freedom Mobile - Missed 90 minute window

computergeek541 — Fri, 03 Mar 2023 04:29:17 GMT

@Isbabeth wrote:
Hi all - I missed the 90 minute window text to port my number from Freedom so I'm not getting incoming calls or texts - wondering if someone can send me the porting number to call and re-trigger that process? Thank you!

Please open a ticket using the chatbot as the porting department doesn't work this late in the day. Here is the link to the SIMon chatbot and to ask a Public Mobile customer support agent for help. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Porting Number - From Freedom Mobile - Missed 90 minute window

Isbabeth — Fri, 03 Mar 2023 04:30:17 GMT

Thank you so very much!! I'll call first thing in the morning - really appreciate the response and the instructions!