topic Re: 6 UT 1 error message in Get Support

6 UT 1 error message

nosnobunny — Thu, 02 Mar 2023 20:28:27 GMT

I keep getting this error message on all of my outgoing calls. The numbers I'm calling are valid numbers. My Do Not Disturb is off and I am not on Airplane Mode. All my settings look fine. I have no idea if any incoming calls have been made but my phone ie eerily quiet right now. I'm getting fed up with Public Mobile and am starting to think it isn't worth the hassle.

Re: 6 UT 1 error message

softech — Thu, 02 Mar 2023 20:29:37 GMT

@nosnobunny

is that just outgoing calls with the problem? are incoming calls working?

There have been issue since yesterday for some people with both incoming and outgoing calls.

If it is just outgoing calls with issue, try to reboot the phone once. If still fail, try to change to 3G only and see if it connects to the network at all with such settings

If both incoming and outgoing calls are not working, I suggest you to open a ticket with PM support and let them aware you are one of those, too

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: 6 UT 1 error message

Handy1 — Thu, 02 Mar 2023 20:31:36 GMT

@nosnobunny There’s been quite a few posts about this , if you can’t make or receive calls you should open t ticket and inform support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: 6 UT 1 error message

esjliv — Thu, 02 Mar 2023 22:07:55 GMT

@nosnobunny - if you submitted a ticket with customer support, can you come back and share what an agent said the issue is? Since many other customers seem to be reporting similar issues, i'd be nice to know.

Re: 6 UT 1 error message

nosnobunny — Fri, 03 Mar 2023 00:15:47 GMT

I was taking to service people earlier where we tried several fixes. None of them worked. I was starting to think I needed a new phone. After a while I had to leave and would tackle it again in the morning. Just a few minutes ago I received a call on my husband's phone. it was a techie fro Telus. They had pushed my problem up the line. In less than a minute my phone was up and running again. I asked him what the problem was and was told there was a system wide update last night that impacted some customers country wide. Apparently they tweeted the system. After turning my phone off and restarting, it all worked again. I'm back to being happy.

Re: 6 UT 1 error message

softech — Fri, 03 Mar 2023 00:17:37 GMT

@nosnobunny glad all worked out.

So, you opened the ticket just around 3.5 hours ago and they already got it fixed ?

Not bad if this is the case

Welcome back to the Voice world 🙂

Re: 6 UT 1 error message

lulu72 — Fri, 03 Mar 2023 02:14:59 GMT

Both incoming and outgoing calls are not working. The CS agent looked into it and saw nothing that they could fix so they escalated the issue.

I'm not a new customer.

My husband uses an iphone XR with Public and has no problems

I'm using an iphone 13pro

@nosnobunny Can I reach this tech person from Telus somehow?

Re: 6 UT 1 error message

softech — Fri, 03 Mar 2023 02:16:41 GMT

@lulu72 PM is owned by Telus, so, when they escalate, it will go to telus tech.