topic Can’t call out in Get Support

Can’t call out

Tlc8791 — Sat, 04 Mar 2023 17:10:15 GMT

Is anyone else having issues with the phones not being able to call out

Re: Can’t call out

Handy1 — Fri, 03 Mar 2023 02:07:15 GMT

@Tlc8791 If you can’t call out or receive calls let support know

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Can’t call out

softech — Fri, 03 Mar 2023 02:07:52 GMT

@Tlc8791 did you just have problem with outgoing calls? Incoming calls fine?

There have been issue since yesterday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can’t call out

lulu72 — Fri, 03 Mar 2023 02:42:57 GMT

Scroll through the recent posts. 80% of the posts are people having this same issue.